Our Guarantee to Your Customers:

“I am so confident that you will be 100% satisfied with these exceptional products, hand-blended using only therapeutic grade natural oils which will feed, nourish and importantly protect your skin whilst and after shaving, that I will refund the full cost of the product/s if you don’t notice any difference to your skin condition after the very first shave – and you can keep the oil and/or balm! You simply have nothing to lose!”

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Iain Kane – Village Barber Skin Products Limited

Guarantee Terms & Conditions:

We at Village Barber hope that you are very happy with the products you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us within 30 days of the date after you receive your goods.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags. On receipt of the returned goods we will inspect them and if compliant with our returns policy we will refund you the full value of the purchase including the initial costs of delivery to you. You are responsible for the return postage/delivery costs to us.

Condition of Returns

You must return the goods in good condition and in the original packaging – otherwise the return may be considered non-compliant for refund. Products that have been excessively used, half full bottles or bottles tampered with will not be covered by our guarantee.

Returning Faulty Goods

If you receive faulty goods and wish to return them, The Distance Selling Regulations are in addition to your standard legal rights. We are of course happy to replace faulty goods. You are responsible for the return postage/delivery costs.

How do I return an item?

Please follow the below process for returning your parcel to us:

  • Re-pack the goods in its original packaging with labels still attached.
  • The goods must comply with the ‘Condition of Returns’ shown above.
  • Place the re-packaged goods in your own packaging ready for posting back to us.
  • You are responsible for the return postage/delivery costs.
  • Return the package by using the Post Office counters and obtain proof of postage from the Post Office.
  • Please do not post the package through the post box without obtaining a certificate of posting.
  • Keep your certificate of postage safe as you will need this as your proof of return.
  • The same applies if you use a courier or other delivery service.

If you have any questions/comments about Returns Policy please contact us.